Queue Management System

  • Keeps track and forecast of the flow customers
  • Identifying and recognizing customer’s complaint to execute service recovery.
  • Optimization of staff resources.
  • Building and increasing customer’s relationships.
  • Constant monitoring of the performance of the staff.
  • Enhancing productivity of the staff as operation is streamlined, efficient and effective.
  • Counter can be configured to any service and the system allows the transfer of queue number to other counters.
  • Data are constantly back-up, in the event of power failure or computer failure, the system resumes automatically in issuing the next sequential queue number once power is restored.
  • Generation of statistical reports on a daily, weekly, monthly or periodical basis to facilitate top management’s decision-making process.

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Nick Tung Queue Management Software captures important information such as average waiting time, average transaction time, transactions being served within target time (set by key management personnel) and the time of which the longest transaction occurs.

With this in place, the entire company operations are streamline and will be able to increase productivity. This is done so as the queue ticket number taken is reflected with respect to the name of the counter staff within each time block to provide useful feedback to the management.

As we understand graphical statistical reports are important, we have a comprehensive 34 types of report to be generated easily for any defined period which the user would like to print. A “calendar month” appears on the screen which allows the user to select the defined period by keying the first and the last date.

Our Queue Management System is user friendly, effective, efficient and it helps all types of management to achieve organizational objectives.

Still not convinced? See what our customers are saying...

I am very much happy with its excellent web design and development services. Their good work supported by outstanding customer support make them incomparable.

Glen Johnson

In beginning we were a little apprehensive to give them our web development project as our earlier experiences were dull but they changed our visions forever and we would surely recommend them to others.

Jill Toner

One of the best web agency I've worked with so far, able to handle large and small scale projects at reasonable prices. Projects are always delivered on time. I will continue to outsource my projects to them.

David Alaba


Why Choose NickTung

  •   Dedicated Account Manager
  •   Experienced team
  •   First time right
  •   World Class Service
  •   Best Price
  •   Processes & Tools

Some of Our Key Facts

  1800+ Happy Clients

  2500+Projects Done


  5+Years Experience

Why NickTung Why NickTung

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